In today’s digital-first enterprise landscape, IT infrastructure is no longer confined to a single data centre. Organizations now operate across hybrid and cloud environments, combining on-premises systems, public cloud platforms, private clouds, and third-party services.

While this model enables scalability and agility, it also introduces a major operational challenge: real-time visibility across the entire IT ecosystem. Without unified visibility, IT teams struggle to maintain service reliability, optimize performance, and proactively manage risk. This is where ServiceNow ITOM plays a critical role.
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